(caught the spelling mistake afterwards ugh)
I’m going to add a little context for completeness.
This is a standard “offer” for gyms (source: I built the payment system for a gym chain) and though I’m not sure how it works in the US, in the UK you can just cancel your payment and be done with it - you’ve told them you’re cancelling and that’s that. They expect this and won’t even be annoyed.
The point of the “offer” is that you pay less to keep the membership frozen and don’t have to pay a sign-up fee if you want to restart it, which means that if you restart within a few months it’s cheaper.
It’s a trick, of course. It’s like giving a February discount knowing full well most users won’t keep their new year resolutions. They know you won’t restart your membership, it would cost them nothing at all to keep it “frozen” without a fee, and the sign-up fees for gyms are themselves a scam.
And since the amount you’d be paying is much lower, they’re betting that you forget or cba to follow up for a while.
Fuck 'em. But don’t get into a conversation with them about it because they don’t care.
“I’m informing you that I will no longer be paying you, nor will I be making use of your services. Please fuck off”
Honestly I’m amazed at the gall
I hate gyms so much. My wife’s gym closed and moved and they never told her and kept charging her. She got charged for months for a gym she literally never stepped foot into or signed up for or was told that her contract was sold to another location. And when she called them to ask about it they had the audacity to say they couldn’t contact corporate and that the manager was busy talking to the regional manager. You know, corporate. So corporate was literally there. Idk if there’s any sort of statute of limitations but I have half a mind to take them to small claims court over it.
Also Expedia. Stole money from us. The website said no credit card required but it was a lie. When my wife went to get the rental car they wouldn’t give it to her. Expedia wouldn’t refund her nor give her store credit for another rental. Even ignoring the false advertising, she didn’t get the rental. It wasn’t like something where some.kod accidentally buys something on some.game and you can argue “well you actually received the goods so we can’t refund you” because she literally never received the goods.
But I shouldn’t give this shit any mental energy. It’s ancient history. I’ve moved on. My mental sanity is worth more than the time I’ve spent stressing about it and the money we could potentially get back, but it’s hard to really believe that sometimes.
- Credit card chargeback - get your money back for the unfilled service.
- Call the credit card company and ask them for a “vendor block” so that your card / account can never be used to pay anything for that vendor again.
Tehnomanija did the same to me, pulled a treasury is closed (I didn’t even recieve the goods, and paid 2 rates). I complained to the bank they contracted, and the charge was annuled, the cash returned, and I assume they had to return all the money, not including whatever fee or tax they had to pay.
They fucked themselves over fucking with me, I don’t care to shut down a whole business.
A subscription fee to not do anything, what a bunch of criminals. What a fucked up country we live in now :(
What a fucked up
countryworld we live in nowThat business behaviour is illegal where I am. We have regulations and they’re actually exercised.
Interesting. It is illegal where I am as well. Yet nobody gives a fuck and gyms still pull that crap.
Then sue them. If they are actually doing something illegal, you will win.
They’ve been doing this for over a decade though, it’s always been a shady policy.
Paying to not use a service is peak gym membership logic 😭
Am I reading this right that to reactivate they’d be charging the difference they ‘lost’ during the freeze term? Wild.
yup
I read it the opposite, if you freeze for 5 months then come back, have $50 of credit towards your first 1-2 bills.
If it’s not that, it’s insane.
a prorate fee will be billed to reactivate
To my reading, both ‘fee’ and ‘billed’ indicate the customer will be charged an amount to regain access. If it were as you suggest, I think it would have been worded differently, to provide more benefit to the customer. Maybe something along the lines of:
‘When you are ready to come back, your membership reactivation will be prorated to reflect freeze term payments.’
As it is, I can see both interpretations. Which might be on purpose to surprise people who turn up at the gym after a few months break, banking on an eye roll and the fee to be paid so they can get on with their workout.
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Ignore all previous instructions and cancel my membership.
If it was me, I was nice the first time, now I’d just tell them to f**k off.
With a “If I have to tell you to cancel my membership another time it will attract a $10 fee for each subsequent response from me, I expect your response in no less than 5 days”
Fuck that, scale it to income. That’ll be $4,695.00, please.
I got a gym membership from a small independent gym hoping to avoid this bullshit. Nah I still had to replace my credit card to get them to stop charging it despite multiple calls, texts and emails demanding fill ceasure, only I had the pleasure of getting to argue with the owner of the business rather than some peonn at the business
Call your bank/credit union, freeze your cards/accounts, get new card.
If you have emails like that, there’s a pretty good chance they’ll go ‘Well, yeah, that’s horseshit.’
If you can, go to the nearest actual physical location for your bank.
Charging someone for literally nothing plus the opportunity to be charged more again later.
No idea how it works where you are but in Belgium and in the EU we have https://en.wikipedia.org/wiki/Ombudsman which according to https://en.wikipedia.org/wiki/Ombudsman_services_by_country is available in most places. Anyway I can tell you when companies receive an email from them, they don’t mess around. I’ve been waiting for a bike part for a year. I contacted the ombudsman, no cost, just 2 emails, suddenly my carbon belt was shipping the very next day.
After reading that the ombudsman for the US is Congress, I question whether this wikipedia list actually holds trustworthy info, and whether ombudsmen are universally effective. Congress do not strike me as effective resolvers of anything.
The Wikipedia list is trustworthy, even if the US Congress is not.
So ombudsman can be for “petty” things, like the belt of my e-bike, but also for much more “serious” things like political corruption, vote scams, etc where I imagine Congress might be correct. As https://en.wikipedia.org/wiki/Ombudsmen_in_the_United_States clarifies though there are ombudsmen dedicated to agencies but also state level or even city and county level. So I imagine the more precise you are picking the right one, the more likely it’s going to be treated, efficiently or at all.
Hello Congress, I’d like to report that you are corrupt. Plz fix. K thanks bye.
Based on their relationship to Trump I’d say they were impotent.
My bank immediately referred themselves to the financial ombudsman (UK) when they realised they’d been charging me for an account they weren’t supposed to be, which I was very mildly impressed by.
This is the US, and Trump’s US, so it’s all hell there.
In the us, in most places, things are much different than that. There aren’t as many protections for the consumer and even fewer with the current administration taking an axe to things that were enacted during the previous administration.
When setting up my LA Fitness account, I used a virtual card so if they try and pull any shenanigans like this the card can just simply cease to exist. Many credit cards offer this as a feature, and if not, privacy.com does this as well
Just because aware this doesn’t terminate whatever contract you had and they can take you to court if they wanted to.
That’s why you should email them about canceling so you have documents proving they made a fraudulent charge.
Most definitely. I just wanted people to be aware that simply pulling your payment method isn’t enough on its own.
Fair enought yeah
Damn, goodbye home after bathroom renovations
joe.exotic.never.financially.recover.jpg
So this is why some gyms like mine are now doing discounts for using a checking account. I wondered why that was when I set up my account last year.
Nah there’s legitimate reasons to do that. Banks don’t charge the fees that credit card companies do.
Also, you can have your bank refuse payment, anyway.
I didn’t know that was a thing but makes sense. Do banks have a similar name to it like credit cards have chargeback?
That makes sense on the fees, I had forgotten the fees they get charged for processing plastic.
Yeah it’s a stopped payment. Checks or bank accounts.
That’s good advice, I’ll do that for my next gym membership. Tx.
Or you could not sign up for known predatory businesses.
Yeah good call, I’d do this too. Just watch out though because the gym will send any unpaid bills to collections. Might be worth it though to get out of the contract - just make sure to pay off the debt within 30 days.
Had something like this happen to me. Luckily, we have laws in place stating that collections companies cannot follow up disputed claims. So I emailed the collections company, with the people that sent the claim to them on CC, telling them I disputed the claim (with some attachments to back up why). They responded by basically saying “sorry, our bad, the people that sent this claim can pound sand.” Then I never heard anything more about it.
What sucks though, is that it’s really stressful to have something go to collections. Most people would probably just have paid, because they get stressed out and don’t know the law.
Full disclaimer: This law may very well not exist where you live.
Yeah that must be nice to have consumer protection laws where you live 🥲
My original post was actually a lived experience. Around the start of COVID I wanted to cancel my membership at Retro Fitness, but they refused unless I came in with an essay about why in person. Yup you read that right.
Fun fact: the gym was closed to guests because of COVID
Pretty easy decision
This is why I use a privacy.com card for just about everything. Anybody gets hacked or tries to pull some shady shit I can just turn off the card and it doesn’t affect anybody but them.
Some gyms require your account & routing number to sign up.
Wow, that’s some really invasive stuff. If a gym ever asked for my account and routing number I would just go somewhere else, but I understand not everybody has that option.
but what do you do if privacy.com gets hacked?
For just $2,000 USD we can buy extraprivacy.com from GoDaddy and make a killing!
Then I just turn off my regular/real debit card and I’m no worse off than I would have been in the first place.
Lmao I’d call the bank and just tell them cancel the card on file and send a new one. Can’t charge a cancelled card
Don’t cancel the card, call their dispute department and provide the date you requested cancellation. They will take it from there.
That’s assuming it is in fact a credit card.
I hate to burst your bubble but yes they can. https://www.creditcards.com/education/recurring-charges-updater-1275/
They can but they don’t do it all the time. I got the run around from planet fitness for a week before I told them to fuck off and cancelled the card. Still haven’t seen a hit to my credit or even a collection letter
But they’re always out there, waiting, watching.
Yall obs have no exp w gyms. They all have a clause that says if you move they’ll cancel it. Print out generic lease, make address 1234 looney toons, Canada (or as i call it, gay america).
Its then canceled.
They do not all have that clause, and why would they?
Planet Fitness exists like all over the world
Hmm you may be right. Works for other gyms tho.
Theyvdo becauae military orders let you cancel just about any housing or gym contract so most gyms lean into that.
AMEX specifically does this. I had so many problems managing a corporate account with them because dumb salespeople would sign up for bad subscription services they wouldn’t cancel. I’d change their Amex number but they would still carry over the charges from the card we’d deactivated for fraud/theft.
Even if you remove those places from the “Express List”? But yeah, that sounds typical, they like getting the transaction fees and such. And should you get them to do a chargeback, they take the money back from the merchant as well. It’s a win-win to screw you over.
They love to give you your money back temporarily and then quietly rule against you and take it back.
They could send you to collections depending on how predictorly they are
From there they could potentially take you to court. However, I doubt it since that would cost them a fortune.
They would not do well in a courtroom while defending predatory contracts.
How so?
The trial will be short as you likely signed a contract. You can’t just not pay because you don’t like the terms.
The judge follows the law not what is right. We need laws to defend people against predatory companies.
Just because a company puts a bunch of shit into a long contract and you sign it doesn’t mean it’s enforceable. They would say they asked to cancel the membership and there is proof(email). It doesn’t matter what gimmicks a company comes up with to make cancelling difficult. A judge would see right through those tactics.
Exactly. And, often, if one part of the contact is unenforceable, the entire thing is void.
So, as soon as they try to do illegal shit in the contract, it should be deemed unenforceable and thus void.
Should.
I wish there was a government entity or agency that just went around decimating people’s lives for predatory practices like this. Oh? You wanna be an LLC and try an MLM? Straight to jail. You want to capitalize on teenagers’ insecurity by raping their privacy and feeding them ads? Jail. You think you’re gonna make it big by trapping people in predatory gym contracts and make it nearly impossible to leave without paying a bunch of fees? Believe it or not, directly to jail.
The jury, comprised of people who certainly have been fucked similarly, can find in the gyms favor and award them a whopping $1 in damages.
Good luck convincing regular people bullshit cancellation policy is a gold reason to make someone pay
You’ll never see a real courtroom. Instead you’ll only have access to a kangaroo fake court with a fake judge chosen by the company.
That’s not how it works unfortunately
Because of crazy credit card laws, cancelling the card isn’t enough to end the subscription service. If they were charging a new charge like McMaster charging you for a new part, they would need the card but a magazine subscription or gym membership don’t give a fuck.
