Not verifying the load capacity of a customers vehicle.
My past job made the customer sign off the paperwork before we loaded them up and this guy did sign off on the paperwork that his truck could take the load. So, I wasn’t technically liable. I was newly certified and was the only driver around that day. We were a small shop that only took a few deliveries a week, and customers wanting samples back after delivery was even rarer (destructive testing is fun!).
Since I was new to this, I didn’t intuitively know the difference between a flatbed and a normal passenger pickup. So yeah. In my ignorance and with this guy’s sign-off in hand, I try to load his ~1000lb pallet of bigass metal test samples into his. Personal. Pickup.
The truck just kept squatting and squatting, even though I still had weight on the forks… until it finally made a horrific creaking noise. I immediately unloaded the pallet and went to apologize. The guy was mortified but he kept it cool and called his actual delivery guy to come with a flatbed the next day. I did that one too, thankfully his delivery guy just cracked up when I explained what happened (even gave me some quick advice too!). They kept doing business with us, at least, but his reaction in that moment is still seared into my mind.
Support your local co-ops! Glad to see they were able to step in and help.
Target c-suite can generally go eat a urinal cake. Not that I ever really shopped there anyway but after they caved to bigots they went up there with freddies/kroger and amazon on my shit list.
Also sorry for the rant in advance: I wish small grocers were more fairly prioritized in general. Here in Portland we do have a few and I’m lucky enough to be kind of near one, but some areas are completely out of luck. Even the ones we do have tend to cut a fine line on prices due to how crazy jacked up properly values and rents are. Trash single fam and large business zoning rules are really blocking a lot of progress.